All sales are final. Tickets are non-refundable; however, they are exchangeable if notified within 24 hours of event. The only person who can cancel tickets is the person whose name is on the account. If there is a reason that no suitable show is available for exchange, the customer can elect to be issued a Blue Gate Hospitality gift card good for the amount of the order, less a $10 per ticket cancellation fee.
Payment for tickets is at the point of sale. If a credit card isn't available, customers may call the Box Office and send a check (if it is received at least a week before show), but NO SEATS WILL BE RESERVED until payment has been received.
Don't suffer from seat regret. If you see seats you prefer that are the same price or higher for your event, call 888.447.4725 to exchange the ones you have and just pay the difference, if any. One exchange per person, per event.
We can't refund or exchange tickets for events that are less than 24 hours away.
As always there are some terrible circumstances that may be beyond your control so, we'll do everything we can to help. Give us a call!
We'll contact you and issue a refund automatically, including all fees (except shipping fees). Please return tickets bought at the Box Office to the same location.
We'll contact you with the new date and time ASAP. Can't make it? Refunds are often up to the artist performing - but we'll do everything we can to help.
Exceptions to the Refund & Exchange Policy include VIP and other premium tickets; resale and auction tickets; tickets purchased with additional items or bundled products and tickets later discounted.
Blue Gate Original Shows – On the slight chance we do cancel a show due to bad weather, ticket holders will be notified and a message will be posted on our website. Ticket holders will have the option of exchanging their tickets for another date during the run of that same show.
Signature and Classic Concerts – If the artist/band arrives at the Blue Gate, the show will go on as scheduled and tickets will remain non-refundable and non-exchangeable. If the artist/band is unable to make it, and we cancel or reschedule the show, ticket holders will be notified and a message will be posted on our website.
Customers may dine 2 hours prior to any show or directly following a matinee.