Visit our other Blue Gate Websites
Frequently Asked Questions

Notice to Guests

  • All bags and persons subject to search for safety and security reasons
  • In case of emergency, follow instructions from staff or emergency personnel
  • Thank you for your patience when exiting our parking lot. As a reminder, please be respectful and follow the directions of our parking lot staff when leaving the property

What is available for those with special needs?

  • For guests who require accessible seating, ADA seats are located for convenient and easy access. If you do require accessible seating, please request it at the time of your purchase.
  • Listening devices are available for the hearing impaired, a small deposit is required when receiving the device but is refunded in full at it's return.

What is your photo/recording policy?

Non-professional, non-flash, still photography is permitted at most events.  However, for some events, at the request of the artist/performer, photography of any type may be prohibited.  On show days, any adjusted policy will be announced at the start of the show.

Video and audio recording devices, flash photography, and professional photography equipment are not permitted without express written consent.  Cell phone cameras are permitted, however, video recording using a cell phone camera or any type of mobile device is prohibited.

The Blue Gate Theatre reserves the right to confiscate any photo or recording device if policies are ignored.  Patrons found possessing professional equipment not expressly authorized will be asked to leave their cameras in their vehicles, or will otherwise be escorted from the venue.  This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion.


What is your snow policy?

Blue Gate Original Shows – On the slight chance we do cancel a show due to bad weather, ticket holders will be notified and a message will be posted on our website.  Ticket holders will have the option of exchanging their tickets for another date during the run of that same show.

Signature and Classic Concerts – If the artist/band arrives at the Blue Gate, the show will go on as scheduled and tickets will remain non-refundable and non-exchangeable.  If the artist/band is unable to make it, and we cancel or reschedule the show, ticket holders will be notified and a message will be posted on our website.


What are the box office hours?

  • By Phone: Monday through Saturday: 8:00am – 8:00pm – 888.447.4725
  • Sunday: Closed
  • ONLINE SALES: 24hrs a day 7 days a week www.BlueGateTheatre.com

On days where there is an evening show, the box office will remain open until the close of the show.


I’d like some information about Gift Cards.

Blue Gate Hospitality Gift Cards are the perfect choice for anyone who loves Shipshewana, great food, music and shows.  They can be purchased in any denomination, never expire, and can be used toward any Blue Gate Concert or Musical tickets.  They can also be used in any of our other Riegsecker businesses including the Blue Gate Restaurant and Bakery, Blue Gate Theatre, Blue Gate Garden Inn, and all the Riegsecker Retail Stores. You can purchase Gift Cards at the box office, over the phone, or online by clicking here.  Gift Cards can be redeemed in person or over the phone.


Do you have a snack bar, and can I take food into the Theatre?

We have a concession area that includes sodas, coffee and tea, candy, seasonal candy, nuts and dried fruit.  In addition, the bakery also offers homemade cookies and other goodies.  We welcome you to take your snacks with you into the show. We do ask that you only take beverage containers into the theatre that have lids.


May I stand or dance at a concert?

The Blue Gate is proud to welcome all types of shows and concerts to our stage.  Sometimes during the course of a performance, audience members will show their enthusiasm by standing and dancing, or may approach the stage, especially when encouraged by the performers to do so.  Please know that the Blue Gate will make every effort to insure the safety of all guests, while presenting an enjoyable experience for everyone.


When is the gift shop open?

Our retail shops are open all year long and individual store hours can be found by clicking here.


How long do your shows run?

Our Original Shows typically run 2 hours and 30 minutes, and have an intermission about half way through. Our Signature and Classic concerts last anywhere from 75 minutes to 2 hours or more, depending on the artists preference. These shows occasionally include some type of break or intermission.


Blue Gate Restaurant, Hotel, Shops and More Local Info

The Blue Gate can provide you with a complete Shipshewana experience including meals, hotel, and your entertainment. We offer many price discounts and special packages if you do choose to eat and stay with us. As with the Blue Gate Theatre, we work very hard to provide you with the best experience possible in all our businesses.

You can find out more about the Blue Gate Restaurant's Menu by clicking here.

Find out about the newest hotel in Shipshewana the Blue Gate Garden Inn by clicking here.

Find out about the other outstanding Blue Gate Stores here.

There are over 110 stores in Shipshewana, and we're also the home to the Midwest's largest Flea Market. You can found out about many of these businesses as well as upcoming special events online at www.Shipshewana.com.


Cancellation Policy

All sales are final. Tickets are non-refundable; however, they are exchangeable if notified within 24 hours of event. The only person who can cancel tickets is the person whose name is on the account. If there is a reason that no suitable show is available for exchange, the customer can elect to be issued a Blue Gate Hospitality gift card good for the amount of the order, less a $10 per ticket cancellation fee.


Payment Policy

Payment for tickets is at the point of sale. If a credit card isn't available, customers may call the Box Office and send a check (if it is received at least a week before show), but NO SEATS WILL BE RESERVED until payment has been received.


Exchanges

Don't suffer from seat regret. If you see seats you prefer that are the same price or higher for your event, call 888.447.4725 to exchange the ones you have and just pay the difference, if any. One exchange per person, per event.

We can't refund or exchange tickets for events that are less than 24 hours away.

As always there are some terrible circumstances that may be beyond your control so, we'll do everything we can to help. Give us a call!


Refunds for Canceled Events

We'll contact you and issue a refund automatically, including all fees (except shipping fees). Please return tickets bought at the Box Office to the same location.


Refunds for Rescheduled Events

We'll contact you with the new date and time ASAP. Can't make it? Refunds are often up to the artist performing - but we'll do everything we can to help.

Exceptions to the Refund & Exchange Policy include VIP and other premium tickets; resale and auction tickets; tickets purchased with additional items or bundled products and tickets later discounted.


Bad Weather Policy (In the case of snow)

Blue Gate Original Shows – On the slight chance we do cancel a show due to bad weather, ticket holders will be notified and a message will be posted on our website.  Ticket holders will have the option of exchanging their tickets for another date during the run of that same show.

Signature and Classic Concerts – If the artist/band arrives at the Blue Gate, the show will go on as scheduled and tickets will remain non-refundable and non-exchangeable.  If the artist/band is unable to make it, and we cancel or reschedule the show, ticket holders will be notified and a message will be posted on our website.


Dining Policies

Customers may dine 2 hours prior to any show or directly following a matinee.