Cancellation Policy
All ticket sales are final and non-refundable. No exceptions.
For Musical Plays, Variety Shows or any other event playing over multiple dates or times, guest will be allowed a one-time transfer option to another date scheduled during the run of that same show, subject to availability. Guest would be responsible to pay any upgrade costs associated with this transfer.
Single date shows and/or concerts are not eligible for this transfer exception.
BGT will only deal with the guest whose name and information are attached to the ticket account, no one else.
Payment Policy
Payment for tickets is at the point of sale. If a credit card isn't available, customers may call the Box Office and send a check (if it is received at least a week before show), but NO SEATS WILL BE RESERVED until payment has been received.
Seat Exchanges
We do not refund tickets or exchange tickets for a different event.
However, if you see seats you prefer that are the same price or higher for your purchased event, call 260.768.4725 to exchange the ones you have and just pay the difference, if any. One exchange per person, per event.
BGT will only deal with the guest whose name and information are attached to the ticket account, no one else.
Refunds for Canceled Events
We'll contact you by email and/or phone number provided on account and issue a full refund automatically to the original payment method, including all fees (except shipping fees). Processing can take up to 10-14 business days.
Refunds for Rescheduled Events
We'll contact you by email and/or phone number provided on account with the new date and time ASAP. Can't make it? Refer to the email sent or call us for your refund options. Refunds can only be requested during a 10-day grace period from date of the reschedule notice. After this period, all sales become final as before and normal cancellation policy back in place. Failure to respond to these notices within the 10-day grace period will be considered a confirmation to rescheduled date and sale will become final as before.
Exceptions to the Refund & Exchange Policy include VIP and other premium tickets; resale and auction tickets; tickets purchased with additional items or bundled products and tickets later discounted.
Bad Weather Policy (In the case of snow)
Blue Gate Original Shows – On the slight chance we do cancel a show due to bad weather, ticket holders will be notified and a message will be posted on our website. Ticket holders will have the option of exchanging their tickets for another date during the run of that same show.
Signature and Classic Concerts – If the artist/band arrives at the Blue Gate, the show will go on as scheduled and tickets will remain non-refundable and non-exchangeable. If the artist/band is unable to make it, and we cancel or reschedule the show, ticket holders will be notified and a message will be posted on our website.
Dining Package Policies
Guests are recommended to dine no later than 2 hours prior to any show or directly following a matinee. The Blue Gate Restaurant is on a first-come, first-serve basis, even for ticket holders. No reservations or call ahead are accepted. No refunds are given for any unused dining packages. Just save your tickets and use them for dining the next time you visit Shipshewana!
Notice to Guests
- Blue Gate Theatre venues are all NON SMOKING facilities.
- For security purposes, patrons will not be permitted to leave and re-enter the venue without a valid show ticket.
- No outside food or beverages allowed in our venues. Concessions are available.
- No backpacks of any sort will be allowed in our venues.
- No purses or bags over the dimensions of 6” wide by 4” tall (size of a clutch wallet) will be allowed in our venues.
- Any and all bags larger than the above dimensions will have to be returned to your vehicle and you will lose your place in line. Please note that we are not responsible for holding them for you until the end of the show.
- If your purse/bag does not meet the above requirements, you are allowed to bring a clear plastic bag, no larger than 1 gallon, into the venue with your belongings.
- The only exception to the above will be permanently affixed bags on wheelchairs and/or scooters, which we will ask to search prior to entry.
- In any case, all belongings are always subject to search if deemed necessary by security and/or staff
- In case of emergency, follow instructions from staff or emergency personnel
- Thank you for your patience when exiting our parking lot. As a reminder, please be respectful and follow the directions of our parking lot staff when leaving the property